FAQs

Love From You Box

General - Can you tell me what's inside the box?

General - Is the box recyclable?

General - Can I purchase a box as a gift rather than a recurring subscription?

General - How do I redeem my Gift Card?

Account - How do I create an account so I can see and update my details?

Account - How do I update my mailing address?

Account - How do I update my payment details?

Billing - When will I be charged for my bi-monthly subscription?

Billing - what happens if my renewal payment declines?

Billing - I originally paid with Google Pay – How do update my billing details?

Subscription - When will I receive my first box?

Subscription - How do I skip a subscription?

Subscription - How do I cancel my subscription?

Shipping - When will I receive my bi-monthly box?

Shipping - How much is shipping?

Shipping - What countries do you ship to?

Shipping - Do I have to pay customs on my international parcel to Australia?

Refund/Exchange - What is your refund policy?

Refund/Exchange - My box has a damaged item or a missing item, can I get it replaced?