We don’t want to ruin the surprise for you; but, sometimes
we will reveal at least one spoiler prior to shipping, so stay updated on our
social media channels or via our newsletter. You can follow us on Instagram and Facebook or sign up to our
newsletter at the bottom of the page.
Yes, it sure is! After exploring all the beautiful products
inside, reuse, regift or recycle the box. Store papers or documents, cosmetics
or old photos, refill it with products and give it to someone you love, or
simply pop it in the recycling bin.
Click on the 'account' icon which looks like a person (top left hand side of the website, in between the search and shopping cart icons) > scroll down and click on 'click here' underneath the words 'Having issues managing your subscriptions?' > Enter in your email address that you used to subscribe to Love From You.
You will be sent an email - click on the link in the email to create your account. Once your account is created you will be able to change your mailing address, credit card details, and you'll also see when your next payment subscription will be charged.
After your initial purchase (which charges immediately for your first box), your bi-monthly subscription box renewal will always take place on the 28th of the month prior to shipping regardless of when you first signed up.
Billing schedule as follows:
January/February Box – chargeson December 28
March/April Box – chargeson February 28
May/June Box – charges on April 28
July/August Box – chargeson June 28
September/October Box – chargeson August 28
November/December Box – charges on October 28
Example 1: If you sign up and subscribe on July 5, you will receive our July/August box as your first box. You will then be charged on August 28 for the September/October box. After that, you will be billed every 2 months according to our regular billing cycle above.
Example 2: If you signup and subscribe on August 10 but we are sold out of our July/August box, your first box will be our September/October box, which will start shipping on/around September 5. You will then be charged on October 28 for the November/December box. After that, you will be billed every 2 months according to our regular billing cycle above.
If your renewal payment on the 28th declines, a
second attempt will be made the next day.
After 3 attempts our system will stop trying to charge your
account and your subscription will be cancelled.
If your payment has declined the first time, but you no
longer want the box, you will need to email email@example.com to FULLY
cancel your subscription. Otherwise, our system will continue to attempt to
renew your subscription until it successfully renews, or when it reaches the 3 attempts
and then cancels your subscription.
You can always reactivate your subscription by logging into
If you have recently
updated your billing details in your Google wallet, it won’t automatically
update on our system. You will need to update your billing information in your Love From You account by switching
to a different credit card. Login to your account and click on ‘Manage
Subscriptions > Billing Information > Update Card’.
Your order may be subject to import
duties and taxes, which are levied once a shipment reaches your country. Please check with your countries customs to
see whether you'll get charged a fee before purchasing.
You is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs
If you are unhappy with the box and
products included, we will provide a refund if returned within 30 days.
Products must not have been used, opened or tampered with, and will only
be refunded if returned in an as new condition.
If a refund is approved, the funds will be
processed by our customer service team and will appear in your account within 5