Yes, it sure is! After exploring all the beautiful products inside, reuse, regift or recycle the box. Store papers or documents, cosmetics or old photos, refill it with products and give it to someone you love, or simply pop it in the recycling bin.

To change your mailing address details, login to your account click manage subscriptions > Click Edit (next to your address details), update your address details and save. 

Please contact us at info@lovefromyoubox.co.nz if you are unsure if it has been updated, so that we can double check for you.

You can log into your account and update your payment details by heading to 'Manage Subscriptions > Billing Information > Update Card'.

After your initial purchase (which charges immediately for your first box), your bi-monthly subscription box renewal will always take place on the 28th of the month prior to shipping regardless of when you first signed up.

Billing schedule as follows:

• January/February Box – charges on December 28
• March/April Box – charges on February 28
• May/June Box – charges on April 28
• July/August Box – charges on June 28
• September/October Box – charges on August 28
• November/December Box – charges on October 28

Example 1:
If you sign up and subscribe on July 5, you will receive our July/August box as your first box. You will then be charged on August 28 for the September/October box. After that, you will be billed every 2 months according to our regular billing cycle above.

Example 2:
If you signup and subscribe on August 10 but we are sold out of our July/August box, your first box will be our September/October box, which will start shipping on/around September 5. You will then be charged on October 28 for the November/December box. After that, you will be billed every 2 months according to our regular billing cycle above.

If you purchase a subscription and the current circulating box is still available, your box will ship within 1-3 business days after your order has been placed.

If you are purchasing during a pre-order period, your box will start shipping on/around the 5th every other month. Please refer to our shipping schedule for more details.

The cut-off date to subscribe and receive the current circulating box as your first box is the 15th of the month prior to shipping the next box. 

Your First Box will be: (unless sold out prior)

• January/February Box – if you subscribe between December 16 – February 15
• March/April Box – if you subscribe between February 16 – April 15
• May/June Box – if you subscribe between April 16 – June 15
• July/August Box – if you subscribe between June 16 – August 15
• September/October Box – if you subscribe between August 16 – October 15
• November/December Box – if you subscribe between October 16 – December 15

Example 1:
If you subscribe on January 10 and the Jan/Feb box is still available, your Jan/Feb box will be shipped within 1-3 business days. Your second box will be the Mar/Apr box.

Example 2:
If you subscribe on February 17, you will be pre-ordering the Mar/Apr box which will ship on/around the 5th March. Your second box will be the May/Jun box.